Cosmo Agents Terms of Service

Thanks for your interest in Cosmo Agents.

In these Terms, 'Company', 'we', 'us', or 'our' refers to ROCKSHIP PTE. LTD. (UEN: 201928285H), a company incorporated in Singapore. Cosmo Agents is a product and business division of ROCKSHIP PTE. LTD., operating under ROCKSHIP PTE. LTD.'s legal framework.

These Terms of Service, together with any amendments, order forms, and any additional agreements you enter into with Cosmo Agents in connection with the Service (collectively, “Terms” or “Agreement”), govern your access to and use of Cosmo Agents (“Cosmo Agents”, “we” or “our”) websites, services, and applications (collectively, the “Services”). This Agreement is effective between You and Cosmo Agents, Inc., on behalf of itself and its affiliates (together referred to herein as “Cosmo Agents”) as of the earlier of the date both You and Cosmo Agents executed the Order Form referencing these Terms of Service or the date You clicked your acceptance (“Effective Date”) and may be amended only as set forth herein.

These Terms apply to all Cosmo Agents customers and users of the Service. Please read them carefully before using the Service.

By accessing or using the Service you agree to be bound by these Terms. If you are using the Service on behalf of an organization or entity (“Organization”), then you are agreeing to these Terms on behalf of that Organization, and you represent and warrant that you have the authority to bind the Organization to these Terms. In that case, “you” and “your” refers to you and that Organization.

In order to use our Services you must link a 3rd party email account to your Cosmo Agents Services account. With your permission (which you are granting by using the Services), we will, within the Services, create, modify, and update email content that will be delivered to you through your email systems. You will also have the option to import lists of your leads through the Services. This data, along with any electronic data and information submitted by or for you to the Services, including electronic data and information submitted by or for you through your use of third party applications, or collected and processed by or for you using the Services (excluding information obtained by the Company from our content licensors or publicly available sources and provided to you, or otherwise provided by the Company to you in connection with the Cosmo Agents Services) is referred to as “Your Data.” You retain full ownership of Your Data. You are responsible for obtaining all approvals necessary for Cosmo Agents to use Your Data to provide the Services as authorized under these Terms. Cosmo Agents may use Your Data to provide the Services to you. In addition, we may (i) process usage and performance data with respect to the use and performance of the Services, and (ii) use and analyze Your Data on a de-identified/aggregated basis for our internal business purposes, including improving, testing and providing our services. Cosmo Agents may only disclose usage and performance related data in a de-identified and aggregated form (e.g., not specifically identifying Customer, or any customer or prospect of Customer), for example, to describe best practices or publish general information and statistics regarding the services.

Cosmo Agents will respond to requests to transfer or delete Your Data only to the extent such requests are addressed to Cosmo Agents from an email address from the email domain that is the same as the domain associated with your Cosmo Agents account or from the in-app support chat with an authenticated account. To the extent the request does not originate from the specific email address associated with your Cosmo Agents account (the “Authorized Email“), Cosmo Agents will notify you of the request at the Authorized Email, and Cosmo Agents will deem such request valid unless it receives a response within 5 business days from the Authorized Email objecting to the request. Cosmo Agents will deem valid any request addressed to Cosmo Agents from the Authorized Email, and you are solely responsible for the validity of all requests or communications addressed to Cosmo Agents from the Authorized Email.

We will maintain administrative, physical, and technical safeguards designed to protect the security, confidentiality and integrity of Your Data as described in our Privacy Policy. You are solely responsible for protecting your passwords, limiting access to your computers and devices, and signing out of the Cosmo Agents Services when you are not using them.

Pricing & Payment

The fees for the Service shall be paid in accordance with the terms set forth on the applicable Services Order Form.

Privacy

Current Data Usage
We explicitly affirm that we DO NOT use any data obtained through Google Workspace APIs (including Gmail) to develop, improve, or train generalized or non-personalized artificial intelligence or machine learning models.

Third-Party AI Processing:
- We use OpenAI and Anthropic's Claude for real-time processing of your data:

- Specific data transferred to these AI providers includes:
1. Email content: Subject lines, email bodies, and signatures
2. Email attachments: Documents, spreadsheets, and other files
3. Email metadata: Timestamps, sender/recipient information (excluding email addresses)

- Purpose of transfer:
1. Real-time email analysis for automated responses
2. Document processing for information extraction
3. Generating relevant email replies

- Important data handling notes:
1. All transfers are encrypted end-to-end
2. Data is processed in real-time and not stored by AI providers
3. No data is used for training AI models by us or our providers
4. Processing occurs only with explicit user consent
5. We maintain strict data processing agreements with OpenAI and Anthropic
6. You can opt-out of AI processing at any time through dashboard settings

Future AI Development Plans

Email Intent Classification
We may develop an email intent classification model to identify email types (support, sales, etc.). When implemented:
- Advance notice will be provided to customers
- Google approval will be obtained
- Privacy policy will be updated
- Opt-out options will be available through dashboard settings
- Classification will be real-time only
- No sensitive data or attachments will be used
- Data deletion requests will be honored

Custom Client Models
- Only developed with explicit client request and consent
- Models will be client-specific, using only their data
- Will require Google approval before implementation
- Separate agreements will govern custom model development

Commitment to Privacy
We protect your Google user data by:
- No collection for AI/ML training
- No building of generalized AI models
- Real-time processing only
- Strict data handling agreements with providers

Updates
We will notify users and seek Google approval for any changes to these practices.

We protect your Google user data by: We care about the privacy of our users. We may collect, use and share Your Data that includes personally identifiable information as described in our Privacy Policy and the Cosmo Agents Data Processing Addendum (“Cosmo Agents DPA”) . Except as may be otherwise identified in the Privacy Policy and the Cosmo Agents DPA, we won’t share such personal information with others unless: (a) you have given us permission to do so; (b) we are required to by law or by valid legal process; (c) we need to do so in order to provide you the Service; or (d) one of the other exceptions described in the Terms, Privacy Policy, or Cosmo Agents DPA applies. To the extent that in connection with the performance of the Services, Cosmo Agents processes on your behalf any Personal Data subject to the Applicable Laws (as defined in the Cosmo Agents DPA) contained in Your Data, the terms of the Cosmo Agents DPA (or such other DPA executed by both parties that references this Agreement), shall apply and the parties agree to comply with such terms. The DPA may be updated by Cosmo Agents if required by applicable law.

Q: What AI technology does Cosmo use?
We utilize OpenAI's GPT-4 model for:
- Email writing assistance
- Email response classification and labeling

Q: How does Cosmo handle data with AI currently?
Our current data handling practices:
- We process data solely for email automation
- PII (Personally Identifiable Information) is removed before AI processing
- Data is used for your automated email communications
- We use GPT-4 with privacy-preserving protocols

Q: What about data usage for model training?
Regarding model training:
- Currently, no customer data is used to train AI models
- In the future, we may use anonymized data to improve our services
- If implemented, customers will be notified and given control options
- Any future training will follow strict privacy guidelines

Q: What measures are in place to protect PII?
We take several steps to protect PII:
- Automated PII detection and removal before AI processing
- Strict access controls on all data processing
- Regular privacy compliance audits
- Continuous monitoring of data handling practices

Q: How will potential future data usage be handled?
If we implement model training:
- Customers will receive advance notification
- Clear opt-out options will be provided
- PII will remain protected
- Transparency about data usage will be maintained

Access & Data Security

You give us permission to access your computer, or other telecommunications or information systems (“Systems”) in order to provide the Service. This permission is limited to those Systems, time periods, and personnel as are reasonably needed to provide the Service. Access is subject to business control and information protection policies, standards, and guidelines designed to ensure that access granted hereunder will not impair the integrity and availability of your Systems.

We shall implement and maintain reasonable administrative, physical and technical safeguards that are designed to prevent any unauthorized use, access, processing, destruction, loss, alteration, or disclosure of Your Data (including any applicant or employee data furnished by you as may be held or accessed by us). And we shall notify you as soon as reasonably possible following discovery of any breach or compromise of the security, confidentiality, or integrity of Your Data.

Responsible Disclosure Policy

Cosmo Agents aims to keep its Services safe for everyone, and we consider data security to be of the utmost importance. If you are a security researcher and have discovered a security vulnerability in the Services, we appreciate your help in disclosing it to us in a responsible manner at security@cosmoagents.ai.

Limitation of Liability

To the fullest extent allowed by applicable law, you agree to indemnify and hold Cosmo Agents, its affiliates, officers, agents, employees, suppliers, licensors and partners harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from any third party claims relating to (a) your use of the Service (including any actions taken by a third party using your account), or (b) your violation of these Terms. In the event of such a claim, suit, or action (“Claim”), we will attempt to provide notice of the Claim to the contact information we have for your account (provided that failure to deliver such notice shall not eliminate or reduce your indemnification obligations hereunder).

LIMITATION OF LIABILITY. EXCEPT IN THE EVENT OF GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, IN NO EVENT WILL EITHER PARTY’S AND ITS SUPPLIERS BE LIABLE TO THE OTHER PARTY, ITS AFFILIATES, USERS OR ANY OTHER THIRD PARTY FOR ANY LOSS OF PROFITS, LOSS OF USE, LOSS OF REVENUE, LOSS OF GOODWILL, LOSS OF CUSTOMER DATA OR CUSTOMER’S SOFTWARE (OR ANY DATA RELATED THERETO) OR ANY INTERRUPTION OF BUSINESS, OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE SERVICES, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF A PARTY HAS BEEN ADVISED OR IS OTHERWISE AWARE OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING DISCLAIMER WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. IN NO EVENT WILL Cosmo Agents AND ITS SUPPLIERS’ TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE SUBSCRIPTION FEES PAID BY YOU TO Cosmo Agents DURING THE TWELVE (12) MONTHS PRECEDING THE INITIAL CLAIM. MULTIPLE CLAIMS WILL NOT EXPAND THIS LIMITATION. THE FOREGOING DISCLAIMER WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

Miscellaneous

These Terms shall be governed, construed and enforced in accordance with the laws of the State of California, without regard to its conflict of laws provisions. The parties irrevocably consent to the exclusive jurisdiction of the state and federal courts in Santa Clara County, California for the resolution of any disputes or conflicts arising out of or related to this Agreement.

Neither this Agreement nor any right or duty under this Agreement may be transferred, assigned or delegated by You, including in connection with a corporate reorganization, merger, acquisition or other change in control, without the prior written consent of Cosmo Agents. Cosmo Agents may assign this Agreement, including to its affiliates or in connection with a corporate reorganization, merger, acquisition or other change in control. Subject to the foregoing, this Agreement will be binding upon and will inure to the benefit of the parties and their respective representatives, heirs, administrators, successors and permitted assigns.

These Terms, together with each Order Form, is the entire agreement of the parties regarding the subject matter hereof, superseding all other agreements between them, whether oral or written. Cosmo Agents may update or revise these Terms from time to time in its sole discretion without notice to you, and Cosmo Agents recommends that you review these Terms on a regular basis to stay abreast of the most current version. The most current version will be posted on the site. Your continued use of the Services after any update or revision to these Terms constitutes your acceptance of the updates or revisions. Except as expressly stated in these Terms, no terms or conditions stated in a Customer purchase order or other Customer ordering document (other than with respect to duration, service and pricing that are consistent with the applicable executed Order Form) shall be incorporated into or form any part of these Terms (notwithstanding any language to the contrary therein), and all such terms or conditions shall be null and void. Order Forms governed by these Terms may be executed in one or more counterparts, each of which when so executed and delivered or transmitted by facsimile, e-mail or other electronic means, shall be deemed to be an original and all of which taken together shall constitute but one and the same instrument. A facsimile or electronic signature is deemed an original signature for all purposes under these Terms. All headings contained in this Agreement are inserted for identification and convenience and will not be deemed part of this Agreement for purposes of interpretation. All remedies set forth in this Agreement are cumulative.